Home FAQ's

FAQ's

Frequently Asked Questions (FAQs)

Welcome to Yasco International’s FAQ section! Below are answers to common questions about our products, shipping, returns, and more.

  1. What types of products do you offer?

At Yasco International, we specialize in high-quality surgical diagnostic instruments, including:

  • Otoscope Sets
  • Ophthalmoscope Sets
  • ENT Diagnostic Sets
  • Stethoscopes
  • Equine Horse Dentistry Instruments
  1. How do I place an order?

You can place an order directly through our website by selecting the product(s) you’d like to purchase, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your order.

  1. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Payoneer
  • PayPal
  • Jaz Cash, easy Paisa and Bank Transfer for Local Customers
  1. Do you offer international shipping?

Yes, we ship our products internationally. Shipping fees and delivery times will vary based on your location. Shipping costs will be calculated at checkout.

  1. How long will it take to receive my order?

Delivery times vary based on your location and the shipping method selected. After processing your order, you can expect:

  • Domestic orders: 2-3 business days
  • International orders: up to 15-20 business days Tracking information will be provided via email once your order has shipped.
  1. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package online.

  1. What is your return policy?

We offer a 30-day return policy on most items. The product must be unused, in its original packaging, and in the same condition that you received it. For more details, please refer to our Return Policy.

  1. Are there any products that cannot be returned?

Yes, certain items, such as medical instruments like Otoscopes, Ophthalmoscopes, and Equine Dentistry Instruments, cannot be returned due to health and safety reasons, unless they are defective. Please refer to our Return Policy for full details.

  1. How do I request a refund?

If you are not satisfied with your purchase, you can request a refund by contacting us at yascointernational3@gmail.com within 3 days of receiving your item. Refunds will be processed according to our Refund Policy.

  1. What should I do if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us immediately at yascointernational3@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund.

  1. Can I change or cancel my order after it has been placed?

Orders can be changed or canceled if they have not yet been processed for shipping. To request a change or cancellation, please contact us at yascointernational3@gmail.com as soon as possible.

  1. Do you offer bulk or wholesale orders?

Yes, we offer bulk or wholesale orders for medical professionals, clinics, and hospitals. Please contact us at yascointernational3@gmail.com for more information on bulk pricing and order processing.

  1. How do I contact customer service?

You can reach our customer service team by:

  1. Do you offer warranties on your products?

Yes, we offer warranties on select products. Please refer to the product details page for warranty information, or contact us for more details.

  1. Are your products certified or compliant with medical standards?

Yes, all of our medical instruments comply with industry standards and are certified where applicable. Please see individual product descriptions for specific certifications and compliance details.